Returns & Exchanges

We want you to be fully satisfied with your Xiaomi purchase, which is why we offer a 15-day return window for most products in their original packaging. If your device is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your Xiaomi account, navigate to your order history, and select the 'Return' option for the specific item to generate a return request.

• 2.
  Prepare the Package

  Carefully pack the item in its original box including all accessories, manuals, and promotional gifts to ensure a full refund or exchange.

• 3.
  Ship the Product

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Inspection and Refund

  Once our service center receives and inspects your device, your refund will be processed to your original payment method within 7 to 10 business days.